TripAdvisor vs Airbnb

tripadvisor vs airbnb

Airbnb and TripAdvisor are two of today’s most popular vacation rental platforms. Both of them have unique components. But, in a fistfight of TripAdvisor vs Airbnb, which is really the right choice for your vacation? Read on to discover the things you can expect from both of these vacation rental alternatives.

What to Expect from TripAdvisor vs Airbnb

TripAdvisor vs Airbnb. to Begin, TripAdvisor, and Airbnb alternative boasts of vacation rentals in around 190 countries. This lists over 630,000 different rentals for you to choose from. From log cabins in Swiss Alps to beach homes in California, you can find all of these in TripAdvisor.

vacation rental is the renting out of a furnished apartmenthouse, or professionally managed resort-condominium complex on a temporary basis to tourists as an alternative to a hotel. The term vacation rental is mainly used in the US.


On the other hand, Airbnb lists more than 7 million properties across 191 countries. From 2008 to this day, the company has managed to grow internationally within a short span of time.

Payments and Host Fees

You can sign up and have your home listed as rental in TripAdvisor for free although you need to pay the site with a 3% fee for every booking. TripAdvisor also lets hosts implement additional fees that will be charged to guests to make up for the lost 3% paid to TripAdvisor.

The same payment of 3% is also implemented in Airbnb after the completion of a booking.

Guest Fees

TripAdvisor guests will be charged with an owner fee and tax for every booking made. Owners also have the freedom to charge additional fees for other things such as allowing pets, providing stuff to guests, and hosting large groups. The rental owner decides on these prices and these can differ in range.

A service fee is charged on Airbnb guests that can range from 5% to 15% depending on the length of stay and location. Owners are also allowed to charge the cleaning. It is the owner’s discretion to determine this cleaning fee and sometimes, this may not be charged at all.

Customer Service

tripadvisor vs airbnb

TripAdvisor is acclaimed for its excellent support given to customers. It doesn’t matter if you are a host clueless about the whole hosting process or a guest searching for additional information. The website of TripAdvisor has a dedicated section that serves as a help centre. In case you don’t find whatever you need in this section, you can contact their customer service.

A certain portion of the service fees of Airbnb goes to offering 24/7 support. You can also access the Help Center. You can call their support team via phone or use the app.

Cancellation Policy on TripAdvisor vs Airbnb

In the case of Refunds of TripAdvisor vs Airbnb, Refunds are not disbursed to TripAdvisor guests as this is not a travel agency. Cancellations and subsequent refunds should be processed through a third party booking agency in case one is used. For cancellation of vacation rentals booked through homeowners, you have to refer to the signed agreement with the property manager or owner.

If you receive a refund for the paid rental through TripAdvisor, this refund is going to be credited to the bank account you used. Basically, if a hotel is booked through third parties, get in touch with the third party to get a refund. If the booking is made with a homeowner, check your contract and call the owner for additional information.

For Airbnb, there are four different kinds of levels for the refunds. Cancellations and refunds are either super strict, strict, moderate, or flexible. The particular kind of policy for every rental is found on the Pricing section of the listing under Cancellation. Ensure that you know what this means prior to booking a rental.

In the battle between TripAdvisor vs Airbnb in general, we are biased towards Airbnb  – it drives the most listing traffic and it demands premium fees for the most part. There are also many more tools available for Airbnb and the business operations are becoming more standardized.