Handling Airbnb Guest Complaints

Handling Airbnb Guest Complaints

Learn the Art of Handling Airbnb Guest Complaints and convert those complaints into 5-star reviews.

We know it’s really difficult to calm down an angry guest but you can make it happen if you handle their complaints wisely. The hosts always try their best to provide a comfortable environment for the guests. But we can’t do anything if the hot water system stops working on a public holiday or if the heating system stops working on a cold breezy day.

The guests take these things very seriously as they are going to stay at your home for one or two days only. Sometimes, the situation gets even worse when the host keeps guests waiting at the door. Similarly, dirty bedsheets can also make your guests feel angry. They will definitely mention these things in their review. So Handling Airbnb Guest Complaints will help out a lot.

The biggest source of stress and anxiety for many new Airbnb hosts is learning how to handle Airbnb guest complaints. The more experience you have, the more adept you will become at weeding out the false or inaccurate complaints from true problems.


In this situation, you can only survive if you are good at handling Airbnb Guest Complaints. Here are a few techniques you can follow when handling Airbnb Guest Complaints.

Handling Airbnb Guest Complaints

Handling Airbnb Guest Complaints: Take their Complaint Seriously

The guests feel very annoyed when the host doesn’t take their complaints seriously. No matter whether it’s a small or bigger problem, you need to solve it as soon as possible. For instance, if the kettle has broken down, you can use the stove to boil water. But the guests find it a bit difficult and they don’t like such kind of alternatives.

You need to provide them with a solution that can satisfy them completely. The best solution, in this situation, is to buy a new kettle from the market as soon as possible. There is nothing wrong with spending a few bucks to solve their problem as it can save you a lot in the future.

Respond to Guest Complaints Early


Quickly responding to the complaints is the ideal way of handling Airbnb guest complaints. No matter how busy you are, you need to respond to the guest’s complaints as soon as they submit a complaint. It gives the impression that you’re seriously willing to solve the problem. Also, it helps with reducing the annoyance to an extent.

Actions Speak Louder than Words

No matter whether you know how to fix a problem or not, you need to take quick actions to show the guests that you’re doing your best to solve the problem. Also, keep the guests updated about the steps you’re taking to solve the issue. For instance, if there is something wrong with an electrical appliance, you need to visit the home by yourself and assess the situation as soon as you can.

Be Creative

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Sometimes, you won’t be able to fix the problem during your guest’s stay. In this situation, you need to provide them with an alternative that can easily accommodate their needs. For example, if the heating system isn’t working, you can provide them with extra blankets or try to arrange a portable heater for them.

These minor actions leave a great impression on the guest and they can protect you from the negative reviews.


Airbnb hosts often face problems with handling Airbnb guest problems because they don’t have any idea of how to deal with the guests in this situation. We’ve shared detailed information about steps you can take to satisfy your guests. However, if you still need more information about handling Airbnb guest complaints, we’d be more than happy to help you.

Image Credit : https://www.airbnbtips.com/airbnb-host-complaints/